GRAB A CUPPA!

Terms and conditions sound rather scary so we have decided to have some INS & OUTS. They are there to make sure everyone knows what’s what and to avoid any misunderstandings. So take a gander we promise they aren’t that bad.
 

TERMS OF SALE

 
(1) In these terms and conditions:

“Approved Card” means a MasterCard, VISA card, Maestro Card, American Express Card or Paypal (that is to say, a credit or debit card issued by a bank or other financial institution that is affiliated to MasterCard International Inc. or VISA International Service Association);

“Cancellation” means the cancellation of a Contract;

“Cancellation Notice” means the notice to cancel this contract by clicking this link;

“Card Issuer” the bank or other financial institution that issues your payment card;

“the Conditions” means these terms and conditions;

“Contract” means a legally binding agreement between you and us whereby you agree to buy from us, and we agree to sell to you, the Goods;

“Date” means the date upon which the Conditions come into force;

“Delivery” means delivery of the Goods to the address set out in the Order Form;

“the Goods” means one or more items of furniture or furnishings that you order from us;

“Order” means an order placed by you for the Goods;

“Order Form" means the form generated by placing an order;

“Redeem Voucher” or “Buy Now” link;

“Payment” means the consideration for the Goods; 

“Suppliers” the manufacturer or artisan who makes the Goods; and

“the Website” means the website at www.thechildrensfurniturecompany.com

(2) The pronouns “we”, “our” and “us” refer to Caphan Trading Limited (trading name:  The Children's Furniture Company) a private company incorporated in England and Wales under company number 8140304 having its registered office at The Mansion, Bletchley Park Science & Innovation Centre, Milton Keynes, MK3 6EB.

(3) The pronoun “you” refers to the person who completes an Order Form.
2.1 These Conditions come into force on the Date and apply to all Contracts made through the Website after the Date unless and until the Conditions are revoked, replaced or varied.

2.2 We may revoke, replace or vary the Conditions at any time without consulting you but, if and when we do so, such revocation, replacement or variation will not affect any Contract that you may make with us beforehand.

2.3 Whenever we change the Conditions we shall change the version number and Date.

2.4 You should check the version number and date to see whether new conditions apply and if so to look them up whenever you place an order.
 
3.1 The Conditions set out our rights against, and obligations towards, you, and your rights against, and obligations, towards us.

3.2 Before you place an Order you should read the Conditions very carefully and, if possible, save or print out a copy for future reference because.

a) Whenever you place an Order you indicate that you accept the Conditions and agree to be bound by them.
b) We will not accept an Order from you unless you accept the Conditions.
4.1 Although we are incorporated in the name of Caphan Trading Limited under company number: 8140304 we trade in the name of The Children’s Furniture Company.

4.2 Our trading address is The Childrens Furniture Company, The Mansion, Bletchley Science & Innovation Centre, Milton Keynes, MK6 3EB and you can also contact us by telephone on 0843 289 2646 or email at care@thechildrensfurniturecompany.com.
5.1 Because consumer protection laws vary from country to country we make different arrangements for customers in different countries.

5.2 These Conditions apply only to orders from residents of the United Kingdom of Great Britain and we shall not accept Orders from anywhere else.
6.1 Because many of those goods are made by hand there are likely to be slight differences in decoration and finish in each product that is made including differences between the examples in photographs on the Website and the items that we deliver, but those differences will not diminish an item’s quality or value.

6.2 Our prices include valued added tax but exclude the cost of Delivery, which will be shown to you on the Order Form at the checkout stage.

6.3 Where we display a “typical high street" price on our website we refer to the price of the same or similar item in a furniture shop, department store or other retailer and not the price that we charge you.

6.4 All statements (whether written or oral), drawings, photographs, specifications on advertising issued by us and any descriptions or illustrations concerning the Goods made, whether on the Website, in catalogues, brochures, leaflets, price lists or otherwise, are for the purposes of information and guidance only.  Unless and until orders are accepted by us on the basis of estimates or quotations, they shall not be binding upon us.

6.5 We reserve the right to amend products specifications without prior notice and, where dimensions are specified, these contain a 5% margin either way to allow for manufacturing tolerance.

6.6 All delivery lead-times are estimates and are subject to change, we reserve the right to change delivery lead-times without prior notice.

6.7 We do not warrant that the Goods are fit for any particular purpose or intended use by you and it is for you to satisfy yourself that the Goods are so fit.

6.8 We warrant that upon Delivery â€‘

(i) The Goods are sold with good title; and

(ii) In all material respects the Goods will comply with our current published specification for the Goods (or, where there is none, that they comply with any specification appearing on our order confirmation and are made with sound materials and workmanship to normal standards accepted in the industry) at the time of delivery.
7.1 A Contract comes into being when, and only when, we accept your Order and Payment.

7.2 Orders must be placed on the Order Form.

7.3 Acknowledgment of an Order shall not indicate acceptance of the Order.

7.4 We shall indicate that we have accepted your Order when we acknowledge receipt of Payment.

7.5 You may withdraw your Order at any time before we accept and despatch it by sending an email to us at care@thechildrensfurniturecompany.com or by writing to us at The Children's Furniture Company, The Mansion, Bletchley Park Science & Innovation Centre, Milton Keynes, MK3 6EB quoting your name, address, the name or a description of the goods and your order reference number.
8.1 Payment may be made by means of an Approved Payment Card.

8.2 By placing an Order, you agree to the following:

(a) we may debit Payment to the card account entered on the Order Form;

(b) you assure us that:

(i) all the information you enter in the Order Form is correct;

(ii) the payment card or voucher you are using is your own; and

(iii) there are sufficient funds or credit to cover the cost of the goods that you order; and that

(iv) those goods are for your own private or domestic use only and not for resale;

(c) you authorise us to transmit the information provided by you on the Order Form (included any updated information) for the purpose of obtaining authorisation from your card issuer or the issuer of your voucher to:

(i) satisfy ourselves you have sufficient funds or credit to pay for the goods,

(ii) authenticate your identity, and

(iii) validate your payment card or voucher and for other security reasons, such as fraud prevention; and

(d) you submit to the jurisdiction of the courts of England and Wales.

8.3 We may carry out checks that include obtaining authorisation from your card or voucher issuer to ensure you have adequate funds or credit and are otherwise entitled to contract with us.

8.4 Those checks may include validating your name, address and other personal information supplied by you on the Order Form against databases maintained by card and voucher issuers, registered credit reference and fraud prevention agencies and other third parties.

8.5 We shall contact you should any problem occur with acceptance or processing of your Order.

8.6 We will take all reasonable care to keep the details of your order and payment secure but cannot be liable for loss or damage that you may suffer should a third party obtain any data you provide in transit to or from the Website.

8.7 Unless otherwise agreed by us in writing the price for the Goods shall be the price set out on the website on the date of the Order Form.
9.1 We shall have performed our obligations under the Contract if we deliver items that are the same or substantially similar to the photographs and description on the Website.
10.1 You may cancel a Contract from the moment we acknowledge receipt of Payment until 30 days after the date upon which you receive the Goods.  No replacement items will be issued 30 days after the date upon you receive the Goods.

10.2 You may cancel your Order or part of your Order by sending an email to us at care@thechildrensfurniturecompany.com, or a letter to The Children's Furniture Company, The Mansion, Bletchley Park Science & Innovation Centre, Milton Keynes, MK3 6EB quoting your name, address, the name or a description of the Goods and your order reference number.

10.3 If you have received the Goods you must complete a return form and email it to care@thechildrensfurniturecompany.com.  If your Order has arrived damaged we will ask you to send us a photo of the damage to assist us in taking the appropriate course of action.

10.5 If you have received the Goods you must return the Goods to us.  To assist customers we can offer a collection service for medium and large items only.  Any charges related to the collection will be passed on to the customer and deducted from any refund.

10.6 The Goods must be returned to us in the same condition in which you received them in their original packaging and in a resaleable condition.  We retain the right to refuse a refund on any item not deemed resaleable. 

10.7 You must take reasonable care of the goods while they are in your possession and if you fail to comply with this obligation, we may have a right of action against you for damages, and a refund can be refused.  This duty of care includes the products being sent back in the original, unmarked or undamaged packaging or in a good enough quality transport packaging to avoid any damage during the transportation back to our warehouse. 

10.8 Items must not have been used or assembled in any way. Returns cannot be accepted once the assembly process has begun.

10.9 Damaged items will not be replaced if your product has been assembled or if the item is located at a different address than the shipping address on the Order.

10.10 Children's mattresses and children's bedding cannot be returned once the packaging has been opened (due to hygiene and safety reasons).

10.11 We do not accept responsibility for items lost or damaged in transit.

10.12 Refunds will be credited to your card, bank or Paypal account within 30 days from receipt of your returned goods in our warehouse or notification of your cancellation in writing.

10.13 We will deduct from the refund:

(a) our reasonable carriage, insurance and freight charges for Goods that are in transit to the United Kingdom at the time of cancellation; and

(b) our reasonable delivery charges if you cancel/return your order after you have received the Goods

(c) any collection charges if you cancel after you have received the Goods and request us to collect your Goods

10.14 Orders which have qualified for a free of charge delivery at point of sale, due to a promotion or sale offer are not exempt. The standard home delivery cost will be deducted from the refund total.

10.15 Should any modifications, adaptations or any other remedial work be carried out on any items without our written consent, then you cannot return your goods and no refund shall be issued. We strongly recommend that under no circumstances any modifications are carried out on any of our products - If you choose to do so this is at your own risk.
11.1 Goods will be delivered to you at the address you provide on the Order Form.

11.2 Small items (below 10kg) – As soon as the goods are ready for delivery, small items will be delivered within 5 working days by our courier.  If you select the Express Delivery option before 12pm, goods will be delivered the next working day.  Small items will be anytime between 8am-5pm.

11.3 Medium & Large items (above 10kg) or orders with multiple items - As soon as the goods are available for delivery our courier company shall contact you by telephone,text or email on the telephone number or email address on the Order Form to arrange a date for delivery.  The delivery will be made between Monday and Friday (7am to 7pm), on or before the day of delivery the courier will provide an approximate delivery ETA or 4 hour time window. 

11.4 Medium & Large items or orders with multiple items (Express Delivery Service) – As soon as the goods are ready for delivery, the delivery will be made the next working day, if you select the Express delivery option before 12pm.  Express Delivery Service for large items or orders with multiple items will be made on a pallet delivery service.  The Express Delivery service will not guarantee delivery into the house and is not a home delivery service.

11.5 All delivery lead-times are estimates and are subject to change, we reserve the right to change delivery lead-times without prior notice.

11.6 All deliveries will be made by a third party courier service.

11.7 You must examine the Goods on arrival before you sign for them.  You will be required to sign a form confirming that your order was received in good condition. Missing, damaged goods or packaging should be noted when signing for a delivery.  By accepting the delivery you are accepting that the Goods are in good condition.

11.8 We may charge a re-delivery fee if our courier is unable to deliver the Goods to you.
If you have any comment, concern or complaint about the Goods or our service, please contact us via email at care@childrensfurniturecompany.com or by post at The Children's Furniture Company, The Mansion, Bletchley Park Science & Innovation Centre, Milton Keynes, MK3 6EB.
13.1 Nothing in the Conditions will affect or limit your statutory rights or exclude or limit our liability for:

(i) death or personal injury resulting from our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) action pursuant to section 2(3) of the Consumer Protection Act 1987; or

(iv) any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.
14.1 Should we be prevented or hindered from performing any obligation by circumstances beyond our reasonable control (including but not limited to terrorism. strikes or other labour dispute) we shall not be liable to you for any loss or damage that the you may suffer from such non-performance or delay and we shall be excused from that obligation while those circumstances persist.
15.1 Should any of these provisions be void, voidable or unenforceable for illegality or because it is contrary to statute or public policy in any part of the United Kingdom or elsewhere, that provision shall be deemed never to have formed part of these Conditions but all other provisions shall remain in force.
16.1 Forbearance in enforcing a condition on any occasion shall not prevent or impair future enforcement of that condition or the performance of any other Conditions.
17.1 A person who is not a party to a Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
18.1 These Conditions represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.1 The Conditions and any agreement made under them are to be construed and enforced in accordance with the laws of England and Wales.
Version 1.6 - 18 Feb 2016

OUR PRIVACY POLICY

It is important to us to be open and honest with our customers about the way we work .  The following Privacy Policy notice is here to explain to you what information we might collect from you, in which way we may use this information, who we may disclose it to and how to access, modify or remove it from our system.

 We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation in place.
 
In order to bring you the best possible service, we might collect several kinds of information when you navigate on our website:

When you shop or register on our website, as appropriate, you may be asked to enter your name, address, email address, phone number or credit card information.
 
  • We will also hold the delivery address(es) for your orders, the login and password associated with your account and a record of your product selection and actions on our website.
  • If you have request any information, send any emails to our customer service, subscribe to our newsletter or any service, enter a competition, vote for a product or complete feedback, we might also hold your name, address, telephone number, email address and other information such as your age, interests or product preferences.
  • We and our third party providers of advertisements and content may also collect information about where you are on the internet (IP address, domain types like .co.uk and .com, URL you came from), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on and any search terms that you entered on our website.  We may collect this information even if you do not register with us.
  • We may acquire customer lists from other parties so that we may invite new people to enjoy our site. We acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we will provide an opt out option.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We promise to use your personal information in a way that will only contribute to improving our service.  For instance, we will never share your personal information with any unconnected third party when not necessary.  In some cases, when we might need to share some of that information with third parties that we would hire to help us develop our services offer, this will be done with the target of improving what we offer you and our other customers.  Any of the information we collect from you may be used either:
 
  • To process your orders
  • To improve our website
  • To administer a contest, promotion, survey or other site feature
  • To improve customer service
  • To improve your navigation experience
  • To send periodic emails, improve our advertisement or notify you of products and offers
By visiting www.thechildrensfurniturecompany.com, you agree that you do not object to us contacting you for any of the above purposes, whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering with us, you will be given the option to receive information, products, promotions or special offers from us.  In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration or payment process.
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or by emailing us at care@thechildrensfurniturecompany.com.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of one of the most powerful security systems and servers on the internet.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to only be accessed by those authorized with special access rights to our systems.  Those people are required to keep the information confidential.
A cookie is also a small piece of information sent by a website that is saved on your hard drive by your computer browser. It enables the sites or service providers systems to recognize your browser, capture and remember certain information in order to interact with you, improve and personalize your experience.  We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business.
We totally respect the confidentiality of your personal information.  It may be disclosed to other trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.  You should be aware that if we are requested by the police (or any other regulatory or government authority investigating suspected illegal activities), to provide your Personal Information and/or User Information, we are entitled do so.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.  Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  We therefore will not distribute your personal information to outside parties without your consent.  This online privacy policy applies only to information collected through our website and not to information collected offline.
Please also visit our Terms and Conditions section establishing disclaimers and limitations of liability governing the use of our website.
By using our site, you consent to our Privacy Policy.
If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below.  If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below. This policy was last modified on 28/08/2012
If there are any questions regarding this privacy policy you may contact us.

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