IT’S OK, WE UNDERSTAND!

We know it can be daunting buying something online without seeing it first, but buying online is fun, easy and with us fuss free! If your item comes and it’s not quite the right colour, too big, too small or just not how you imagined it when you saw it online, that’s absolutely fine, we offer a 30 day “change your mind” period.
 

WOAH THERE TIGER!

I know it’s exciting when a delivery arrives (especially one from us) but just in case there are any issues.







Following these 3 simple steps makes it easier for us to make good on any mishaps or sorting out any refunds.
One last thing ... we can’t offer refunds on unwanted goods that have been assembled in any way so please make sure you’re keeping the item before you get your screw driver out!




QUESTIONS ANYONE?

Got a burning question about your order or how to return an item? Below is everything you need to know. Still unsure? Then give us a call or ping us an email!
Home Delivery Service for small items under 10kg
Home Delivery Service for medium items under 30kg
Home Delivery Service for large items over 30kg or multiple item deliveries
Need a Saturday delivery?
Simply can’t wait? - try our Express Delivery
In the area? - Why not click and collect
Not from around these parts?
2 year TCFC kid tough product guarantee

SMALL DELIVERIES

  • Single items weighing less than 10kg will be sent via our parcel delivery service.
  • Small items include: children's bedding, bean bags, rugs and most of our children's bedroom accessories (Not sure if the product is a small item? Look out for the S hot air balloon icon on the product page).
  • Once your order is ready, it will be winging its way to you within 5 -10 working days.
  • These items will be delivered between 8am and 5pm, Monday to Friday.
  • All for the small price of £4.99

MEDIUM DELIVERIES

  • Medium items weighing 30kg or less include bookcases, toy boxes, chairs and most single beds (Not sure if the product is a medium item? Look out for the M hot air balloon icon on the product page).
  • Once your product is ready and the courier has lovingly picked it up, they will give you a buzz to discuss possible delivery dates. Nearer the time, you will get a four hour delivery slot (so you can crack on with your day)
  • To really keep you in the loop, the driver will then call you when they are on their way.
  • Your item will be winging its way to you typically within 5-10 working days from the date of dispatch (courier schedule depending) 
  • Keeping it flexible - our standard option means that your furniture will be carried into your house whereas with our standard PLUS option, your furniture will be taken to a room of your choice (including any upstairs or basement rooms – don’t worry we’ll take our shoes off!) 
  • Medium deliveries cost just £14.99 (standard) or £24.99 (standard PLUS).
  • However if you spend over £500, we’ll deliver your items for free! Yes free (standard delivery only).

LARGE DELIVERIES

  • Large items weighing more than 30kg i.e. wardrobes, bunk beds, chest of drawers and desks (Not sure if the product is a large item? Look out for the L hot air balloon icon on the product page)
  • Once your product is ready and the courier has lovingly picked it up, they will give you a buzz to discuss possible delivery dates. Then they will give you time slot nearer the time (so you can plan your day).
  • To really keep you in the loop, the driver will then call you when they are on their way.
  • Your item will be winging its way to you typically within 5-10 working days from the date of dispatch (courier schedule depending) 
  • Keeping it flexible - our standard option means that your furniture will be carried into your house whereas with our standard PLUS option, your furniture will be taken to a room of your choice (including any upstairs or basement rooms – don’t worry we’ll take our shoes off!) 
  • Medium deliveries cost just £29.99 (standard) or £39.99 (standard PLUS).
  • However if you spend over £500, we’ll deliver your items for free! Yes free (standard delivery only).

SATURDAY DELIVERIES

  • If you would prefer a Saturday delivery then select our Saturday option (this also means your order will be delivered to a room of your choice, bonus!)
  • Once your furniture is ready and has been dispatched to the courier, it will be delivered on the next available Saturday. Sometimes this means that it is not the Saturday after your furniture order has been placed, so it could be more than our normal 5-10 working days.
  • The courier will give you a buzz and let you know the earliest available Saturday delivery date and arrange a four hour window for your order to be delivered.
  • The cost for our Saturday delivery service is £39.99 for medium items or £44.99 for large/multiple items
  • Saturday delivery is not available in all postcodes (mostly remote areas) or on all of our products (including some of our children's beds). So we can’t always guarantee a Saturday delivery.  But don’t worry we will give you a call to arrange an alternative delivery and of course refund your Saturday premium charge if this the case.

EXPRESS DELIVERY

  • Excited to receive your order and don’t want to wait, it’s ok we understand! Just place your order before 12pm, and providing the furniture is in stock, we can deliver your order on the next working day.
  • If you miss the 12pm deadline, don’t panic! We will deliver your items on the next available working day.  So, if you place an order on Friday afternoon with express delivery service then we will deliver on the following Tuesday.
  • Express deliveries can be delivered any time during that working day between 8am – 5pm.
  • For large items, or orders with a multiple items, express deliveries will be made via a pallet delivery service.  So bear in mind you’ll need space for the pallet to be off loaded, either on your drive or in your garage for example.  Just so you know your furniture will not be taken to a room of choice so make sure you have someone around to help once the delivery arrives.
  • The cost of an express delivery for a small item (<10kg) is £19.99, a medium item (<30kg) is £49.99 and for a large item (>30kg) or an order with multiple items is £69.99.  This is the total cost for your order and will not vary depending on the number of products you purchase.

CLICK AND COLLECT

  • You can collect your order from our warehouse through our Click n' Collect service at no charge. You will need to give us a call before you place your order so we can arrange this service for you.
  • Once your furniture is ready for collection we will contact you to let you know and arrange a suitable day and time to collect your order.
  • Collections may take place between 8am - 5pm weekdays only from our warehouse located at the following address: Rudford Industrial Estate, Ford, Arundel, West Sussex, BN18 0BF.
  • You will also need to show Identification when collecting your furniture order. 

NON MAINLAND UK & INTERNATIONAL DELIVERIES

  • If you live in Northern Ireland, or on one of the islands off the mainland of the UK our delivery charge for medium and large items is £49.99. Small items are £9.99
  • Once your order has been dispatched it will be delivered within 10-15 working days.  We are unable to arrange collections from Northern Island or any Island off the mainland UK.  Any returns from these locations will need to be arranged by you.  
  • For customers in the Channel Islands, we are able to process a VAT refund, upon receipt of your delivery note for your furniture. This is subject to a £35 administration charge which will be deducted from your VAT refund.
  • Please contact us directly to discuss your international delivery requirements by email: info@thechildrensfurniturecompany.com

2 YEAR TCFC KID TOUGH PRODUCT GUARANTEE

  • We are proud of our product quality and are confident in offering a 2 year guarantee. We guarantee every single furniture item, manufactured by TCFC, for 2 YEARS. Keep an eye out for our guarantee star icon on TCFC products so both you and your little one can sleep easy.  
  • For all the ins and outs on our 2 year “kid tough” guarantee CLICK HERE!

3 REASONS TO BUY ONLINE

Childrens Furniture - Reasons to buy online
Children's Furniture Company - Reason to buy online
Children's Furniture Company - Reasons to buy online