Information
We make children's beds and bedroom furniture for the long term. In time, they'll be taking it to college or installing it in their own homes, if you let them. Because this isn't furniture in miniature, but full-size pieces with playful accents.
There are now five ranges to choose from, all hand-made and finished by master craftsmen, all designed and built to last. So when the time comes, bunks can be debunked and safety rails removed; engraved panels can be swapped for plain ones, and brightly-coloured panels flipped to reveal more muted tones.
We've put a lot of thought and attention to detail into each piece, which we deliver ourselves to ensure it arrives in perfect condition. Everything, apart from our beds, is pre-assembled - the beds you can easily assemble yourself or have us do it in your home for a small extra charge.
I hope you enjoy choosing your furniture and that when you receive it, you see why we've been awarded the Worshipful Company of Furniture Makers' prestigious Guildmark. You'll find more details and pictures on our website, but if you'd like some advice or more information, feel free to call me.
How to order
Phone us: call between 9am - 5.30pm Monday to Friday on: 020 7737 7303. Out of hours, if you hear a voice message, don't be put off - your request will be dealt with swiftly.
Web: email us your order requirements by using the 'shopping basket' facility on the website. This will compile orders accurately for you and then we will call or email you to discuss delivery times and any specific requirements.
Payment terms
Either payment will be taken in full at time of order for web users; or if you prefer, call and you will be asked for a 30% deposit on approval of order and the final payment will be due when your furniture is ready for dispatch. We accept all major credit cards, debit cards and cheques. Cheques should be made out to The Children’s Furniture Company Limited and sent to: 17 Trent Road, London SW2 5BJ.
Returns policy
If your furniture is faulty, we will take it away with us and replace the piece as soon as possible; or refund you in full if you prefer. Faults must be notified to us within 7 days for the same terms as above to apply.
If you simply change your mind when the furniture arrives and don't want it, we will take it back and give you a refund, excluding the original cost of delivery. We reserve the right to charge a collection fee of £60.
Please note that mattresses cannot be returned.
Our personal guarantee
We specify the highest quality hinges, runners, slats, handles etc. and don't expect to hear that you have any problems with anything. However, if you need any remedial work or to replace faulty items, lost washers or bolts etc, we will replace them free of charge within the first year of purchase. Thereafter we will charge any broken or lost items on to you at cost and charge for remedial work if it is required.
Design Specification
Our policy of constant design improvement means we reserve the right to change specifications. Please be aware that colours can vary very slightly between batches. Always ask for samples if in doubt. Sizes are given to the nearest 'cm' and may also differ slightly from those printed.
Prices
Whilst we try to maintain all our printed prices, these may vary over the life time of the brochure. Always check the web.
Delivery Service
We have our own vans and trained delivery people and can work with you to find suitable delivery dates and be relatively specific about timings, always quoting AM or PM and usually giving an hour slot (traffic allowing).
Unlike many companies, all carcase furniture arrives fully assembled; we place the items where you want them within your home and remove any wrapping. Bunks, cabin beds and single beds (traditionally unassembled) can be assembled for you if desired. Please ensure the room is clear before we come and before we leave, have a good look over your new furniture.
All items will be dispatched within 6 to 8 weeks, or much sooner if the items are in stock. The delivery charges are as follows:
Small items: single items like duvet covers are £6 via Royal Mail. Packages of 2 items or more are £10 sent via national courier. Large items: *£30 for first piece, £10 thereafter for each item to a maximum of £60.
Assembly:
Single beds - £10
Bunks - £30
Cabin beds - £40
* Please call 020 7737 7303 for separate quotes on deliveries to Cornwall, N. Wales, Scotland, Highlands & Islands, N. Ireland, Eire and the Continent, which will be charged at cost.
** For deliveries to Central London, we reserve the right to charge on the Congestion Charge (if applicable) and any parking fees. If your child's bedroom is up several floors, it may take us a little longer to install it.
